Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused and undamaged, and preferably in its original packaging. You’ll also need your receipt, order number, or other proof of purchase.

For electronics, the product must be returned with all original accessories, manuals, cables, and other items that were included with the order, where applicable.

To start a return, please contact us at awaisifyofficial@gmail.com with your order number and details of the reason for the return.

Please do not send an item back without contacting us first and receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if:

• The item is defective or not working properly.

• The item was damaged during delivery.

• You received the wrong product.

• Any major component or accessory included with your order is missing.

Please provide photos or videos of the issue when contacting us so that we can evaluate the problem and determine the appropriate solution.

If the issue is confirmed to be a manufacturing defect, delivery damage, or an incorrect item sent by us, we may offer a replacement, repair, or refund, depending on the circumstances and product availability.

Non-Returnable Items

Certain products may not be eligible for return due to their nature or condition, including:

• Products damaged due to misuse, accidental damage, liquid damage, or improper handling.

• Products with physical damage caused after delivery.

• Products that have been modified, repaired, or tampered with by the customer or an unauthorized person.

• Products returned without their required accessories or components.

• Products that cannot be resold due to hygiene, safety, licensing, or other applicable restrictions.

• Gift cards, where applicable.

Sale or discounted items may have different return conditions, which will be communicated at the time of purchase.

Change of Mind

If you simply change your mind about a purchase, the item may be eligible for return within the 7-day return period, provided that it is unused, undamaged, complete, and in its original condition and packaging.

Return shipping costs for change-of-mind returns may be the customer's responsibility.

Exchanges

If you receive a defective, damaged, or incorrect product, please contact us first. Where an exchange is approved, we will provide instructions for returning the original item.

Exchanges are subject to product availability. If the same product is unavailable, we may offer an alternative solution, such as a replacement product, repair, or refund, depending on the circumstances.

Warranty

Some electronics sold by Awaisify may include a manufacturer warranty or an Awaisify-provided warranty.

Warranty coverage, duration, and conditions may vary by product. Warranty claims are separate from the 7-day return policy and may continue beyond the return period where applicable.

Please contact us if you need assistance with a warranty claim.

Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved or rejected.

If your refund is approved, we will process the refund according to the applicable payment method and circumstances of the return.

For Cash on Delivery (COD) orders, the refund process and method will be communicated to you by our support team.

Please note that it may take additional time for banks, payment providers, or other financial institutions to process and reflect a refund.

If you have not received an approved refund within a reasonable processing period, please contact us at awaisifyofficial@gmail.com.

Return Shipping

If the return is due to a defective, damaged, or incorrect item caused by us or the delivery process, Awaisify may cover the applicable return shipping cost.

For other approved returns, such as change-of-mind returns, the customer may be responsible for return shipping costs.

We will provide the return address and shipping instructions when your return request is approved.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: awaisifyofficial@gmail.com
Phone: +92 330 4089887