Privacy policy

Privacy Policy

Last Updated: September 19, 2026

Awaisify ("Awaisify," "we," "us," or "our") operates this website and online store, including the products, services, features, and content available through the website (collectively, the "Services").

Awaisify is an online electronics store serving customers in Pakistan. We use Shopify to operate and host our online store and to provide certain services necessary for processing and fulfilling customer orders.

This Privacy Policy explains what personal information we may collect, how we use it, when we may share it, and the choices you may have regarding your information when you visit our website, create an account, place an order, contact us, submit a review, or otherwise use our Services.

By using our website or purchasing products from us, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with Awaisify. We may collect the following information:

Contact and Delivery Information

When you create an account, place an order, or contact us, we may collect:

  • Your full name

  • Phone number

  • Email address

  • Shipping/delivery address

  • Billing address, where applicable

  • City and postal/ZIP code

  • Information you provide when contacting customer support

Account Information

If you create an account on our website, we may collect and maintain information associated with your account, such as:

  • Name

  • Email address

  • Phone number

  • Account login information

  • Saved addresses

  • Order history

  • Account preferences

You are responsible for keeping your account login information confidential and should not share your password with others.

Order and Transaction Information

When you purchase products from Awaisify, we may collect information relating to your order, including:

  • Products purchased

  • Product quantities and prices

  • Order number

  • Order date

  • Delivery information

  • Order status

  • Return, exchange, refund, or warranty information

  • Order and purchase history

  • Information you provide regarding a product or order

Cash on Delivery

Awaisify currently offers Cash on Delivery (COD) as a payment option where available.

When you choose COD, we may collect the information necessary to confirm and deliver your order, including your name, phone number, and delivery address.

We do not need to collect or store your complete debit or credit card details when you use Cash on Delivery.

Communications and WhatsApp

If you contact us by phone, email, WhatsApp, social media, or another communication method, we may collect the information you provide, including:

  • Your name

  • Phone number

  • Order information

  • Customer support requests

  • Messages and other information you voluntarily provide

We may use this information to respond to your questions, confirm orders, provide delivery updates, assist with returns, and provide after-sales support.

Product Reviews

If you submit a product review, rating, photograph, or other customer-generated content, we may collect and display information associated with that submission.

Depending on the review feature, your name, review, rating, photograph, or other submitted content may be visible to other visitors to our website.

Please do not include sensitive personal information in a public review.

Warranty Information

For electronics products that include a warranty, we may collect information necessary to process and manage warranty claims, including:

  • Customer name

  • Contact information

  • Order number

  • Product details

  • Purchase date

  • Warranty information

  • Description of the issue

  • Supporting photographs, videos, or documents that you voluntarily provide

Warranty information may be retained as reasonably necessary to provide after-sales service and handle warranty claims.

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Website activity and interactions

  • Referring website or source

  • Approximate location derived from technical information

  • Cookies and similar technologies

This information may be used to operate, secure, analyze, and improve our website.

2. How We Collect Information

We may collect information:

  • Directly from you when you create an account

  • When you place an order

  • When you provide information through our website

  • When you contact us through WhatsApp, phone, email, or social media

  • When you submit a product review

  • Automatically when you browse or use our website

  • Through Shopify and other service providers that help us operate our store

  • Through cookies and similar technologies

  • From third parties where necessary to provide our Services or complete a transaction

3. How We Use Your Information

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to:

  • Process and confirm your orders

  • Verify COD orders where necessary

  • Arrange delivery of your purchases

  • Communicate with you about your order

  • Process returns and exchanges

  • Process refunds where applicable

  • Handle warranty claims

  • Provide customer support

  • Maintain records of transactions

Providing and Improving Our Services

We may use information to:

  • Operate and maintain our website

  • Manage customer accounts

  • Maintain order history

  • Improve our products, website, and customer experience

  • Understand how customers use our website

  • Personalize aspects of your shopping experience

  • Identify technical problems and improve website performance

Customer Communication

We may use your contact information to communicate with you regarding:

  • Orders

  • COD order confirmation

  • Delivery and shipping updates

  • Returns and exchanges

  • Warranty claims

  • Customer support requests

  • Important information regarding our Services

We may communicate with you through phone, email, WhatsApp, or other communication channels you have provided.

If you choose to receive promotional communications from us, we may also use your contact information to send information about products, offers, discounts, and promotions.

Marketing and Advertising

Awaisify may advertise its products and services through platforms such as Facebook and Instagram.

We may use information about your interactions with our website, where applicable, to help us measure advertising performance, understand customer interests, and show or measure relevant advertisements.

Third-party advertising platforms, including Meta's services, may process information according to their own privacy policies and terms.

You may also receive advertisements from Awaisify based on your interactions with our website or advertising platforms, subject to the settings and technologies we use.

Security and Fraud Prevention

We may use information to:

  • Detect and prevent fraudulent or suspicious orders

  • Verify COD orders

  • Protect our website and customers

  • Investigate suspicious or unauthorized activity

  • Maintain the security of our Services

Legal and Regulatory Requirements

We may use or disclose information where reasonably necessary to comply with applicable laws, legal processes, government requests, or to establish, exercise, or defend our legal rights.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information about your visit.

We may use cookies for purposes such as:

  • Keeping products in your shopping cart

  • Processing and completing purchases

  • Keeping you logged into your customer account

  • Remembering certain preferences

  • Understanding website traffic and usage

  • Improving website functionality

  • Measuring advertising and marketing performance

  • Supporting Facebook and Instagram advertising where applicable

  • Helping maintain website security

Some cookies may be provided by Shopify or third-party services used on our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website or prevent some features from working correctly.

5. Sharing Your Personal Information

We do not sell your personal information as a standalone product.

We may share personal information with third parties when reasonably necessary to operate Awaisify and provide our Services.

These parties may include:

Shopify

Our online store is hosted and powered by Shopify. Shopify may process information relating to your use of our store, including information necessary to operate the website, manage customer accounts, process orders, and provide related services.

Delivery and Courier Companies

We may provide necessary customer information, such as your name, phone number, and delivery address, to courier or logistics providers so that your order can be delivered to you.

WhatsApp and Communication Services

If you contact us or communicate with us through WhatsApp, information you provide through that service may also be processed by WhatsApp/Meta according to its own terms and privacy policy.

Advertising and Marketing Platforms

We may use advertising platforms such as Facebook and Instagram to promote Awaisify products, measure advertising performance, and reach potential or existing customers.

These platforms may process certain information according to their own privacy policies and terms.

Technology and Service Providers

We may use third-party providers for services such as:

  • Website hosting and technology

  • Analytics

  • Customer support

  • Email and communication services

  • Advertising and marketing

  • Fraud prevention

  • Cloud storage

  • Website security

These providers may access personal information only as necessary to provide services for us or support our business operations.

Legal Requirements

We may disclose information where required or permitted by applicable law, including in response to valid legal requests, government authorities, court orders, or to protect the rights, property, and safety of Awaisify, our customers, or others.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, WhatsApp, advertising platforms, or other online services.

If you visit a third-party website or use a third-party service, its own privacy policy and terms may apply.

Awaisify is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

7. Product Reviews and Customer-Provided Content

Awaisify may allow customers to submit product reviews, ratings, photographs, videos, or other content.

If you submit such content, some of the information associated with your submission may be displayed publicly on our website.

We may use customer reviews and submitted content to help other customers understand our products and to improve or promote our Services.

Please do not include sensitive personal information in publicly visible reviews or other content.

8. Children's Privacy

Our Services are intended for general consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us and you would like that information removed, please contact us using the details provided below.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account, device, password, and other information.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete and maintain records of transactions

  • Manage customer accounts

  • Provide our Services

  • Process returns and exchanges

  • Handle warranty claims

  • Provide customer support

  • Maintain business and accounting records

  • Comply with applicable legal obligations

  • Resolve disputes

  • Prevent fraud or misuse

  • Enforce our agreements and policies

When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal and business requirements.

11. Your Privacy Choices and Rights

Depending on applicable law and your circumstances, you may have rights regarding your personal information, including the ability to:

  • Request access to certain personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Ask questions about how your information is used

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

You can unsubscribe from promotional emails by using the unsubscribe option included in those communications.

You may also be able to manage certain advertising and cookie preferences through your browser, device, or relevant third-party platform settings.

Please note that we may still contact you with necessary non-promotional communications, such as information relating to your orders, deliveries, returns, exchanges, warranty claims, or customer support.

We may need to verify your identity before processing certain privacy requests.

12. International Data Processing

Because Awaisify uses Shopify and third-party services such as Meta/WhatsApp and other service providers, your information may be processed or stored on systems located outside Pakistan.

These providers may operate in different countries and may be subject to the laws applicable in those jurisdictions.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with our obligations and this Privacy Policy.

13. Shopify

Awaisify uses Shopify to host and operate its online store.

Shopify may collect and process personal information in connection with your access to and use of our store.

Shopify's own privacy policy explains how Shopify handles personal information.

14. Warranty and After-Sales Service

Some electronics products sold by Awaisify may include a manufacturer warranty, seller warranty, or other warranty or after-sales service.

Warranty terms may vary by product and will be communicated or provided with the relevant product where applicable.

To process a warranty claim, we may request information such as your order number, purchase information, product details, photographs, videos, or a description of the problem.

Providing information for warranty purposes allows us to verify your purchase and process your claim.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle your information, you can contact us:

Awaisify

Phone: +92 330 4089887

Email: awaisfarooq420@gmail.com

We will make reasonable efforts to respond to privacy-related inquiries and requests in accordance with applicable requirements.

Awaisify
Online Electronics Store
Lahore, Pakistan